Information For Customers That Are Deaf Or Hard Of Hearing

Wireless Telephones

The Hearing Aid Compatibility Act of 1988 (HAC Act) generally required that the Federal Communications Commission (FCC) ensure that telephones manufactured or imported for use in the United States after August 1989, and all “essential” telephones, are hearing aid-compatible. When Congress passed the Act in 1988, it specifically exempted “telephones used with public mobile services” (wireless telephones) from these requirements. To ensure that the HAC Act kept pace with the evolution of telecommunications, however, Congress granted the FCC a means to revoke or limit the exemption for wireless telephones. On August 14, 2003, the FCC determined that continuation of a complete exemption for wireless telephones would have an adverse effect on individuals with hearing disabilities, and that limiting the exemption was technologically feasible and in the public interest. Based upon these findings, the FCC established rules for the hearing aid compatibility of digital wireless phones.

What Makes a Phone Hearing Aid Compatible?

Hearing aids operate in one of two modes – acoustic coupling or telecoil (inductive) coupling. Hearing aids operating in acoustic coupling mode receive and amplify all sounds surrounding the user; both desired sounds, such as a telephone’s audio signal, as well as unwanted ambient noise. Hearing aids operating in telecoil coupling mode avoid unwanted ambient noise by turning off the microphone and receiving only signals from magnetic fields generated by telecoil-compatible telephones. In the United States, about 60 percent of hearing aids contain telecoils, which generally are used by individuals with profound hearing loss.

A telecoil is a small, tightly-wrapped piece of wire inside the hearing aid that, when activated, picks up the voice signal from the electromagnetic field that leaks from compatible telephones. While the microphone on a hearing aid picks up all sounds, the telecoil will only pick up an electromagnetic signal from the telephone. Thus, users of telecoil-equipped hearing aids are able to communicate effectively over the telephone without feedback and without the amplification of unwanted background noise. Telecoils can only fit in two styles of hearing aids: “In-The-Ear” and “Behind-The-Ear” aids. Most smaller hearing aids are not large enough to fit the telecoil. Many people report feedback (or squealing) when they place a telephone next to their hearing aid. When placed correctly, telecoils can eliminate this feedback because the hearing aid microphone is turned off and the hearing aid only amplifies the signal coming through the telecoil. Some hearing aid users may need to place the telephone slightly behind the ear rather than directly over the ear to obtain the clearest signal.

A telephone that is hearing aid compatible has an internal feature that allows the use of telephone compatible hearing aids. Thus, telephones can be used effectively by persons with hearing aids

The ability to make wireless telephones compatible with hearing aids also depends in part on other technical and design choices made by carriers and manufacturers. For example, for technical reasons, it is easier to meet hearing aid compatibility standards on systems that use a Code Division Multiple Access (CDMA) air interface (including Verizon Wireless and Sprint Nextel) than on systems that use a Global System for Mobile (GSM) (such as AT&T Mobility and T-Mobile) air interface. It is also easier to meet hearing aid compatibility standards in phones with clamshell (or “flip”) designs than in “candy bar” or other styles. Therefore, consumers may generally find more models that meet hearing aid compatibility standards available from CDMA carriers and in clamshell designs.


What Are the FCC Requirements for Hearing Aid Compatibility for Wireline and Digital Wireless Telephones?

FCC rules require that phones subject to the HAC Act: (1) produce a magnetic field of sufficient strength and quality to permit coupling with hearing aids that contain telecoils; and (2) provide an adequate range of volume. FCC rules also establish technical parameters to ensure that telephones are compatible with hearing aids. FCC rules also generally require that telephones allow volume to be increased to accommodate individuals with hearing disabilities whether or not they use hearing aids. Telephones allowing high volume levels must automatically reset to a lower volume each time the handset is returned to an on-hook condition. Telephone equipment manufacturers may request a waiver permitting high volume telephones to remain at the high volume setting under certain conditions. If you need a volume higher than the 18 decibel (dB) volume limit specified in the FCC’s rules, you must reset the volume each time you use the telephone, even when you are the primary user of the telephone. Analog wireless telephones usually do not cause interference with hearing aids. Digital wireless telephones, on the other hand, sometimes cause interference because of electromagnetic energy emitted by the telephone’s antenna, backlight or other components. Therefore, the FCC has adopted specific hearing aid compatibility rules for digital wireless telephones. The standard for compatibility of digital wireless phones with hearing aids is set forth in American National Standard Institute (ANSI) standard C63.19. A digital wireless handset is considered hearing aid-compatible for inductive coupling if it meets a “T3” (or “U3T”) rating under the ANSI standard. In addition to rating wireless phones, the ANSI standard also provides a methodology for rating hearing aids from M1 to M4, with M1 being the least immune to RF interference and M4 the most immune. To determine whether a particular digital wireless telephone is likely to interfere with a particular hearing aid, the immunity rating of the hearing aid is added to the rating of the telephone. A sum of four would indicate that the telephone is usable; a sum of five would indicate that the telephone would provide normal use; and a sum of six or greater would indicate that the telephone would provide excellent performance with that hearing aid.

Are Hearing-Aid–Compatible Digital Wireless Phones Available?

To ensure that sufficient hearing aid-compatible digital wireless phones complying with the ANSI standard are available, the FCC set benchmark dates by which digital wireless handset manufacturers and service providers had to gradually increase the number of hearing aid-compatible digital wireless phones available to consumers. The currently applicable benchmarks are as follows:

For Acoustic Coupling

  • Each handset manufacturer must meet at least an M3 rating for one third of the handset models that it offers to service providers per digital air interface. If one third of the manufacturer’s handset models works out to a fraction, the manufacturer may round the result down.
  • Each nationwide wireless service provider (Verizon Wireless, AT&T Mobility, Sprint Nextel and T-Mobile) must meet at least an M3 rating for 50 percent or eight of the handset models it offers to consumers, whichever is less, per digital air interface. For service providers that do not meet the 50 percent threshold, the minimum number of compatible models required increased to ten on February 15, 2010.
  • Each non-nationwide wireless service provider must meet at least an M3 rating for 50 percent or eight of the handset models it offers to consumers, whichever is less, per digital air interface. For service providers that do not meet the 50 percent threshold, the minimum number of compatible models required, increased to ten on May 15, 2010.


For Inductive Coupling

  • Each handset manufacturer must offer at least two T3-rated handset models per digital air interface. In addition, manufacturers have to ensure that one third of their handset models per air interface meet at least a T3 rating. If this percentage works out to a fraction, the manufacturer may round the result down; however, any manufacturer offering four or more handset models over a digital air interface must offer at least two that meet a T3 or higher rating.
  • Each wireless service provider must meet at least a T3 rating for one third or ten of the handset models it offers to consumers, whichever is less, per digital air interface.
  • These numbers are minimum requirements, and manufacturers and service providers may offer more qualifying handsets if they choose. In addition, manufacturers are required to partially refresh their offerings of hearing aid-compatible phones each year, and service providers must offer a range of hearing aid-compatible phones with differing levels of functionality.


The FCC allows a “de minimis” exception to its requirements for handset manufacturers and wireless service providers offering a small number of hearing aid-compatible handsets. Under this exception:
  • Wireless service providers and handset manufacturers that offer two or fewer digital wireless handsets in the U.S. for a particular air interface need not offer hearing aid-compatible handsets.
  • Wireless service providers and handset manufacturers that offer three digital wireless handsets in the U.S. for a particular air interface must offer at least one hearing aid-compatible handset model.
  • Since September 8, 2012, wireless service providers and handset manufacturers that are not small entities under Small Business Administration standards, and that have been offering handsets over a digital air interface for at least two years, no longer qualify for the de minimis exception. All such service providers and manufacturers will be required to offer at least one hearing aid compatible model for acoustic coupling and for inductive coupling per air interface."
Are There Labeling and Testing Requirements?

Telephone manufacturers are required to clearly label their telephones and the telephone packaging containing hearing aid-compatible handsets. They must also make information available in the package or product manual, and require service providers to make the performance ratings of hearing aid-compatible telephones available. Packages containing hearing aid-compatible handsets must be explicitly labeled and must include detailed information in the package or product manual. Wireless service providers must offer a means for consumers to test hearing aid-compatible handsets in their owned or operated retail stores. Some hearing aid manufacturers are voluntarily including information about hearing aid compatibility with their products. Wireless service providers are also offering similar information in their owned or operated retail stores and are training employees to help persons with hearing aids. This information and the package labeling required by the FCC help persons with hearing aids make fully-informed decisions about purchasing their hearing aid-compatible wireless phones.

Since January 15, 2009, manufacturers and service providers have been required to post information about their hearing aid-compatible handset offerings on their websites.

Some handsets are capable of using wireless technologies, such as Wi-Fi, for which hearing aid compatibility technical standards have not yet been adopted by the FCC. If a handset includes such a technology, the packaging material and other disclosures must inform consumers that such operations have not been tested for use with hearing aids. This disclosure does not necessarily mean the phone will not be compatible with a hearing aid; it only means that these operations cannot be tested.

Below is a list of hearing aid compatible devices from StandUP Wireless:

Manufacturer Model Mx Rating Tx Rating
BlackBerry 8330 M4 T4
BlackBerry 8350 M4 T4
BlackBerry 9350 M4 T4
ZTE A310 M4 T4
ZTE Score (x500) M4 T4
Huawei m735 M4 T3
KYOCERA s1310 M4 T4
LG VN250 M3 T4
LG VX5400 M4 T4
LG VX5500 M4 T4
MOTOROLA Z6C M3 T3
MOTOROLA RAZR V3M M4 T4
MOTOROLA VU204 M3 T4
MOTOROLA W755 M4 T4
PALM Pixi-E M4 T4
SAMSUNG SPH-M320 M3 T3
SAMSUNG SPH-M380 M4 T3
SANYO AEZSCP-PRO700 M4 T4



Arizona

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • KidsCare
  • State Children's Health Insurance Plan (SCHIP)
  • Tribal Programs
  • Nutrition Assistance

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 150% of Federal Poverty Guidelines

Arkansas

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Transitional Employment Assitance (TEA)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

Colorado

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF) / Colorado Works
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

"Unresolved questions or complaints may be directed to: External Affairs Section, Consumer Affairs Colorado Public Utilities Commission 1560 Broadway, Suite 250 Denver Colorado 80202 Phone 303-894¬2070 or 800-456-0858 Fax 303-894-2532 E-mail: dora_puc_complaints@state.co.us"

Georgia

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Senior Citizen low-income discount plan offered by the local gas or power company

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Customers may contact their State Public Service or Public Utility Commission with any unresolved questions or complaints concerning Lifeline services:

Georgia Public Service Commission’s
Consumer Affairs Unit
at 404-656-4501 or 1-800-282-5813

Iowa

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Tribal Programs

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Kansas

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • General Assistance
  • Food Distribution Program / Food Distribution on Tribal Lands
  • Bureau of Indian Affairs General Assistance
  • Head Start (income qualifying/tribal lands only)
  • Tribally Administered TANF

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 150% of Federal Poverty Guidelines

To determine if you qualify for Kansas Lifeline service, customers may call 1-800-544-4441. For unresolved questions or complaints, you may contact the Kansas Corporation Commission, Office of Public Affairs and Consumer Protection, at KCC - Consumer Protection, Office of Public Affairs and Consumer Protection, at KCC - Consumer Protection, 1500 SW Arrowhead Road, Topeka, KS 66604 or toll-free (800) 662-0027 or in Topeka (785) 271-3140. Hearing or speech impaired TDD Kansas Relay Center (800) 766-3777.

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Customers may contact their State Public Service or Public Utility Commission with any unresolved questions or complaints concerning Lifeline services:

Kansas Commission’s Office
of Public Affairs and Consumer Protection
at 785-271-3140 or 800-662-0027

Louisiana

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Bureau of Indian Affairs General Assistance
  • Head Start (income qualifying/tribal lands only)
  • Tribally Administered TANF
  • Food Distribution on Tribal Lands

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Maryland

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Temporary Cash Assistance (TCA)
  • Public Assistance to Adults (PAA)
  • Temporary Disability Assistance Program (TDAP)
  • Electric Universal Service Program (EUSP)
  • Maryland Energy Assistance Program (MEAP)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Massachusetts

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Emergency Assistance to Elderly, Disabled & Children (EAEDC)
  • Transitional Aid to Families with Dependent Children (TAFDC)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any complaints or concerns, FIRST contact us by dialing 611 from your wireless device or by calling 1-800-544-4441. We will take every measure to resolve your concern as quickly and as efficiently as possible

If after contacting us, your problem is not resolved, you can contact the Massachusetts Consumer Division directly at

Department of Telecommunications and Cable
Consumer Division
1000 Washington Street, Suite 820
Boston, MA 02118-6500
617-988-8288 ( Fax )
or By calling: 617-305-3531
1-800-392-6066 (Toll free)
consumer.complaints@state.ma.us

Michigan

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 150% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Minnesota

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Minnesota Family Investment Program (MFIP)
  • Bureau of Indian Affairs General Assistance
  • Head Start (Income qualifying/tribal lands only)
  • Tribally administered TANF

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Missouri

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare) - Missouri HealthNet

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Nebraska

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Children's Health Insurance Program (Kids Connection, SAM, MAC, EMAC)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Pennsylvania

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • General Assistance

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Puerto Rico

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Programa de Asistencia Nutricional (PAN)
  • Programa de Asistencia de Energía para Hogares de Bajos Ingresos
  • Seguro Suplemental de Ingresos
  • Programa de Asistencia Federal Para Vivienda (Sección 8)
  • Programa de Asistencia Temporera a Familias Necesitades
  • Programa Nacional de Almuerzo Escolar Libre de Costo
  • Medicaid (Not Medicare)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

South Carolina

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Texas

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Health Benefit Coverage under Child Health Plan (CHIP)

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 150% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

West Virginia

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Temporary Assistance for Needy Families (TANF)
  • National School Lunch Program - Free Only (NSL)
  • Medicaid (Not Medicare)
  • Benefits under other income-related state or federal programs
  • School clothing allowance

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Wisconsin

You may qualify for enrollment into a Lifeline subsidized program through participation in any of the following

  • Supplemental Nutrition Assistance Program (SNAP) (Food Stamps)
  • Low-Income Heat & Energy Assistance (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • National School Lunch Program - Free Only (NSL)
  • Badger Care
  • WI Homestead Property Tax Credit
  • WI Works

Applicants may also qualify for enrollment into a Lifeline subsidized program through recognized income levels at or below 135% of Federal Poverty Guidelines

If you have any questions, complaints or concerns, please contact us directly by calling 1-800-544-4441

Utah

IMPORTANT INFORMATION ABOUT YOUR STAND UP WIRELESS LIFELINE SERVICE

STAND UP WIRELESS Lifeline Service is brought to you by Global Connection Inc. of America and includes the provision of a free E911 compliant wireless handset. This government sponsored Lifeline telephone service is subject to continuing eligibility and annual recertification. Only one Lifeline subsidy per household is allowed; your participation in this program requires that you do not receive Lifeline subsidy on any other phone, either wireless or wireline. If you no longer receive the low-income assistance or your income exceeds the qualifying amount, you must notify STAND UP WIRELESS. As a recipient of Lifeline service you may not give away or sell this phone.
  • Your enrollment in the program will be for 12 months. (Unless your eligibility status changes, you select a different carrier, or there is no activity on your phone for 60 consecutive days.)
  • You will receive a minimum of 100 or 250 free minutes each month, or up to unlimited minutes at a discounted rate, depending on the Plan Option you choose. This offer may increase but will not decrease. Stand Up Wireless will inform you of any changes. (You must follow the procedures described in the welcome kit to receive free minutes and elect a Plan Option.)
  • If you choose Plan Option 1 (StandUp 100), unused free minutes will carry over to the following month.*
  • Minutes will be charged for both outgoing and incoming calls. o Note:Callstodirectoryassistanceandtimeyouareonholdwillalsocountasminutesused. o Emergency calls to 911 will not count against your minutes. o CallstoStandUpWirelesscustomerservicewillnotcountagainstyourminutes. o Partial minute usage is rounded up. o Text messages are decremented from their own pool of minutes, separately from voice minutes.**
  • To contact Stand Up Wireless customer service, please dial 611 from your Stand Up Wireless handset or dial Stand Up Wireless’ toll-free number 1-800-554-4441. You can also contact Stand Up Wireless customer service representatives via the “Contact Us” page on Stand Up Wireless’ website. www.standupwireless.com.
  • Emergency calls to 911 CAN be made even if you have NO remaining minutes.
  • Additional Credits can be added by calling Stand Up Wireless customer service, via Stand Up Wireless’ website, or at any authorized Stand Up Wireless payment center. airtime or one (1) SMS text message. ○ Purchase 40 credits for $5.00 ○ Purchase 100 credits for $10.00 ○ Purchase 250 credits for $20.00 ○ Purchase 500 credits for $30.00 ○ Purchase 1000 credits for $50.00
Each credit provides one (1) minute of
  • At the end of 12 months Stand Up Wireless will contact you to verify that you are still eligible for Lifeline support to continue to receive free minutes monthly.
  • If you have purchased additional airtime and have remaining minutes and days of service at the end of your Lifeline eligibility, you will be subject to the terms and conditions of Stand Up Wireless’ retail wireless services.
YOU ARE ENCOURAGED TO READ YOUR WELCOME KIT CAREFULLY FOR COMPLETE DETAILS REGARDING YOUR STAND UP WIRELESS LIFELINE SERVICE. * If you elect any other Plan Option, then unused minutes do not carry over. ** On the StandUp 250 Plan (Plan Option 2) and purchased Additional Minutes, text messages are deducted from the same pool as voice minutes and are charged at one minute per incoming or outgoing text.