WHAT SHOULD I DO IF THERE’S NO AUDIO ON A PHONE CALL?

Make sure the volume is turned up. Try putting the call on speaker phone and see if you can hear it that way; again, check to ensure the volume is turned up. If that doesn’t work, try hanging up and calling the person back. If that doesn’t work, reboot your phone. If the problem persists, please use the app to chat with Customer Care or call 611 for further assistance.