Home/Help Center/Text, Calls & Data FAQ
Whether you're setting up a new phone or troubleshooting an issue, we're here to help. Find answers here about bringing your own device, installing your SIM card, transferring contacts, common phone issues, and warranty information.
Yes. The minutes you receive from StandUp Wireless are nationwide. You can use your available minutes and airtime credits to make calls anywhere in the domestic United States without incurring any additional charges.
Yes. You can call toll-free numbers (800, 888, 877, etc.), but airtime minutes will be deducted from your allotment for the duration of the call.
No. Calls to customer service by dialing 611 from your StandUp Wireless phone are free of charge and do not deplete your available minutes.
Yes. StandUp Wireless offers international calling to customers on select Lifeline plans.
No. StandUp Wireless does not support collect calling at this time. We recommend using a prepaid calling card.
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This is a Lifeline supported service. Lifeline is a government assistance program. Only eligible consumers may enroll in Lifeline. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Lifeline benefits are non-transferable and limited to one per household (wireless or wireline). Customers who willfully make false statements in order to obtain a Lifeline benefit can be punished by fine, imprisonment, or being barred from the program. Plans include a minimum of unlimited talk, unlimited text, and 5 GB of data. Offers vary by state and service may not be available in all states or areas. Service provided by Global Connection Inc. of America d/b/a StandUp Wireless. Visit www.standupwireless.com for Lifeline eligibility criteria and applicable terms & conditions.
