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Keep your Lifeline eligibility by recertifying your eligibility once a year.
Access your account details, check your balance, and manage your plan.
Check the status of your SIM order for a new StandUp Wireless account.
Help Topics
Lifeline Benefit
Get answers about Lifeline, who qualifies, how to apply, what documentation you need, and more.
Account & Billing
Info about checking your balance, adding minutes or data, understanding your plan, and accepted payment methods.
Orders & Activation
Tracking your order, activating your SIM, keeping your phone number, and what to do if your phone is lost or stolen.
Devices & Setup
Bringing your own device, SIM card setup, transferring contacts, phone issues, and warranty information.
Text, Calls & Data
How your minutes and data work, toll-free and international calling, and customer service info.
Coverage & Network
Find answers about network coverage, troubleshooting signal issues, and emergency calling.
Manuals & Troubleshooting
Manuals and troubleshooting guides for a wide range of StandUp Wireless phones and tablets.
California LifeLine Information
Documents, helpful links, and eligibility information for the StandUp Wireless California LifeLine Program.
Online Chat →
Chat online with a real person. Perfect for quick, simple questions for specific issues.
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8:00 AM to 9:30 PM every day
Pacific Time
5:00 AM to 6:30 PM every day
Send us an email for general inquiries about our services. Our goal is to respond within one business day.
support@standupwireless.comCorporate Address
STANDUP WIRELESS390 NE 191st StreetSTE 8334Miami, FL 33179
This is a Lifeline supported service. Lifeline is a government assistance program. Only eligible consumers may enroll in Lifeline. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Lifeline benefits are non-transferable and limited to one per household (wireless or wireline). Customers who willfully make false statements in order to obtain a Lifeline benefit can be punished by fine, imprisonment, or being barred from the program. Plans include a minimum of 1,000 Minutes, Unlimited Text, and 4.5 GB of Data. Offers vary by state and service may not be available in all states or areas. Service provided by Global Connection Inc. of America d/b/a StandUp Wireless. Visit www.standupwireless.com for Lifeline eligibility criteria and applicable terms & conditions.
