Home/Notices
Important information regarding State Relays and other notifications.
If you need this in an accessible format or another language, please contact us at 1-800-544-4441.
Unresolved questions or complaints: May be directed to your local Public Utilities Commission or customers in the states listed below may direct unresolved questions or complaints to the following organizations:
Colorado: External Affairs Section, Consumer Affairs: Colorado Public Utilities Commission: 1560 Broadway, Suite 250, Colorado 80202: Phone 303‐894¬2070 or 800‐456‐0858 Fax 303‐894‐2532 or E‐mail: colorado_puc_complaints@state.co.us
Georgia: Georgia Public Service Commission's Consumer Affairs Unit: 404-656-4501 or 1-800-292-5813.
Kansas: Kansas Corporation Commission: Office of Public Affairs and Consumer Protection: KCC‐Consumer Protection: 1500 SW Arrowhead Road, Topeka, KS 66604 or toll‐free 800‐662‐0027 or in Topeka 785‐271‐ 3140. Hearing or speech impaired TDD Kansas Relay Center 800‐766‐3777.
Massachusetts: Massachusetts Consumer Division: Department of Telecommunications and Cable Consumer Division: 1000 Washington Street, Suite 820, Boston, MA 02118‐6500: 617‐988‐8288 (Fax) Or by calling: 617‐305‐3531 1‐800‐392‐6066 (Toll free) consumer.complaints@state.ma.us
Pennsylvania Utility Commission Bureau of Consumer Services – 800-692-7380 or for FDD PA Relay Center 800-682-8706 (voice) or 800-682-8786 (TTY)
Puerto Rico: Unresolved questions or complaints and to seek revision of any adverse decision contact: Telecommunications Bureau of the Puerto Rico Public Service Regulatory Board, 500 Ave. Roberto H. Todd (Parada 18-Santurce), San Juan, Puerto Rico 00907-3941.
This is a Lifeline supported service. Lifeline is a government assistance program. Only eligible consumers may enroll in Lifeline. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Lifeline benefits are non-transferable and limited to one per household (wireless or wireline). Customers who willfully make false statements in order to obtain a Lifeline benefit can be punished by fine, imprisonment, or being barred from the program. Plans include a minimum of unlimited talk, unlimited text, and 5 GB of data. Offers vary by state and service may not be available in all states or areas. Service provided by Global Connection Inc. of America d/b/a StandUp Wireless. Visit www.standupwireless.com for Lifeline eligibility criteria and applicable terms & conditions.
