DO I HAVE TO BUY A PHONE? CAN I USE MY OWN?

StandUp Wireless offers Bring Your Own Device service, which lets you keep your own phone as long as it is compatible with our GSM network. When you sign up for service, you will receive a free SIM card and instructions on how to install it in your phone. You can choose to bring your own […]

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WHAT IF I LOSE MY PHONE?

If you lose your phone, contact StandUp Wireless immediately so we can suspend your account to prevent any unauthorized usage. Please go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. StandUp Wireless will work with you to review your device replacement options. […]

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WHAT IF MY PHONE BREAKS?

If your phone is not working properly, go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. StandUp Wireless will work with you to resolve the problem. […]

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CAN I UPGRADE MY PHONE?

Additional phones are available for purchase on the website. Click here for a complete list of available handsets, then call 611 from your StandUp Wireless handset to make a purchase. […]

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WHERE CAN I GET A MANUAL FOR MY PHONE?

Click here to view manuals for our phones. If you do not see your phone listed, please contact care by using chat, located in the lower right corner of the website. […]

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DO I GET CHARGED FOR 411 CALLS?

The call is free, but minutes are deducted from your available allotment of minutes on your plan. […]

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CAN I USE MY CURRENT CELL PHONE NUMBER WITH STANDUP WIRELESS?

Yes, you can use your existing phone number with StandUp Wireless. Keep your phone number active with your current service provider until you’ve activated service with StandUp Wireless. Then, call 611 for assistance in moving your phone number to StandUp Wireless. Before you call Customer Care, you will need the billing address, account number, and […]

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WHAT FEATURES ARE INCLUDED?

All StandUp Wireless plans include Caller ID, Call Waiting, Voicemail, and 3 Way Calling (additional airtime charges apply) […]

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IS THERE A CONTRACT?

No. StandUp Wireless never requires a contract. […]

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WHAT IF I DON’T USE ALL MY SERVICE EACH MONTH?

StandUp Wireless service plans do not roll over. […]

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