WHAT IF I NEED MORE MINUTES OR DATA EACH MONTH?

You can add minutes or data to your account at any time by using the app, visiting the website, or calling 611 from your Standup Wireless phone. Top Up for as little as $5 using a VISA, Mastercard, Discover, or VISA Prepaid gift card. For a complete list of plans, click here. […]

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HOW DO I CHECK MY BALANCE? HOW MANY MINUTES/TEXT/DATA DO I GET EACH MONTH?

You can see your plan information as well as your balance online using MyAccount, or in the StandUp Wireless app. Make sure the app is up to date. Download the app at www.standupwireless.com/appdownload. […]

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HOW MUCH DOES IT COST?

Click here and enter your zip code to see what rates are available in your area. […]

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HOW OFTEN DO I NEED TO RENEW MY ELIGIBILITY?

Your initial enrollment eligibility lasts for a period of one year, assuming you continue to meet the eligibility requirements. Each year thereafter, you will need to renew your eligibility. The Universal Service Administration Company (USAC) will be in contact with you when the time comes to renew. […]

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HOW DO I KNOW IF I AM ELIGIBLE?

Click here and enter your zip code to see what your state accepts as proof of eligibility. […]

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California Lifeline Re-certification

RECERTIFICATION What is Recertification? Recertification is the process in which you prove you still qualify for Lifeline service. Lifeline is the government program that subsidizes your free cell phone service. To continue participating in Lifeline Program and keep your service, the rules of the program require all Lifeline subscribers (you) to certify you still qualify […]

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WHAT IF I OR A MEMBER OF MY HOUSEHOLD CURRENTLY RECEIVES A LIFELINE DISCOUNT FROM ANOTHER CARRIER?

Only one Lifeline account per household is allowed. If you or a member of your household currently receives Lifeline service from a wireline or wireless carrier, you will not qualify for the StandUp Wireless program. You may transfer your Lifeline benefit from your current carrier to StandUp Wireless. Keep in mind, if you have a […]

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CAN I GET SERVICE FROM STANDUP WIRELESS IF I’M NOT ELIGIBLE FOR LIFELINE?

Yes. StandUp Wireless provides affordable plans for customers who do not qualify for Lifeline. Click here to see plan options for your area. […]

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WHAT IF MY ELIGIBILITY STATUS CHANGES?

If you are no longer eligible to participate in the StandUp Wireless Lifeline program, you must contact StandUp Wireless immediately. Upon de-enrollment, your phone will remain active however you will no longer receive free airtime as part of the program. You can, however, continue to add more minutes to your phone service via the website, […]

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California Lifeline Wireless Service

California Lifeline Thank you for your interest in the StandUP Wireless California LifeLine Program. Please click on the following links for more information. California Documents Annual California Notice Important Notice Impacting Our California Customers California Frequently Asked Questions California Rate Plans California Schedule of Plans Safety and Service Coverage Limitations California Helpful Links Terms & […]

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