VideoTutorials

Video Tutorials How To Install A SIM Card Watch Video How To Install A SIM Card × Close How To Download Skype Watch Video How To Download Skype × Close How To Make A Call Watch Video How Make A Call × Close How To Send A Text Watch Video How To Send A Text […]

Read More…

HOW DO I ENSURE MY SERVICE STAYS ACTIVE AND I GET MY MINUTES EACH MONTH?

You must use your StandUp Wireless Lifeline service at least once during any 30-day period by completing an outbound call, sending a text message, using your data plan, or purchasing additional minutes or data from StandUp Wireless. If your service goes unused for 30 days, subject to a 15-day grace period during which you may […]

Read More…

HOW DO I ADD MORE AIRTIME?

You can add more minutes or data to your account for as little as $5. Click here to see a complete list of Top Up plans. You can top up using the StandUp Wireless app, on our website MyAccount or by calling 611 from your StandUp Wireless device and making a purchase with one of […]

Read More…

CAN I MAKE LONG DISTANCE CALLS?

Yes, the minutes you receive from StandUp Wireless are nationwide. You can use your available minutes and airtime credits to make calls anywhere in the domestic US without incurring any additional charges. […]

Read More…

CAN I CALL TOLL FREE NUMBERS?

You can call toll free numbers (800, 888, 877, etc.) however airtime minutes will be deducted from your allotment of minutes for the duration of the call. […]

Read More…

DO CALLS TO CUSTOMER SERVICE USE MY AVAILABLE MINUTES?

Calls to customer service by dialing 611 from your StandUp Wireless cell phone are free of charge and do not deplete your available minutes. However, calls to any other StandUp Wireless number will use the available airtime minutes. In some cases, checking your voicemail may use your minutes. […]

Read More…

DO I HAVE TO BUY A PHONE? CAN I USE MY OWN?

StandUp Wireless offers Bring Your Own Device service, which lets you keep your own phone as long as it is compatible with our GSM network. When you sign up for service, you will receive a free SIM card and instructions on how to install it in your phone. You can choose to bring your own […]

Read More…

WHAT IF I LOSE MY PHONE?

If you lose your phone, contact StandUp Wireless immediately so we can suspend your account to prevent any unauthorized usage. Please go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. StandUp Wireless will work with you to review your device replacement options. […]

Read More…

WHAT IF MY PHONE BREAKS?

If your phone is not working properly, go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. StandUp Wireless will work with you to resolve the problem. […]

Read More…

CAN I UPGRADE MY PHONE?

Additional phones are available for purchase on the website. Click here for a complete list of available handsets, then call 611 from your StandUp Wireless handset to make a purchase. […]

Read More…