WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE?

If your device is capable, you can add a Micro SD card to expand your device’s memory significantly. Swipe down from the top screen to bring up your notification bar. Click on the gear symbol to go into your settings. Go to Apps. Scroll through the list and uninstall any apps you don’t use. […]

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HOW DO I PAIR BLUETOOTH DEVICES?

We get this question often, and it’s hard to answer because different phones have different software, or different versions of software and those differences can require vastly different instructions when it comes to Bluetooth. To make matters worse, the device you are pairing your phone to will have its own set of instructions. Some devices […]

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HOW DO I CONNECT TO BLUETOOTH?

Go to Settings, Connections, Bluetooth. Here you can turn Bluetooth on, make your device discoverable/scannable, choose which device you want to pair with, and change the Bluetooth settings for your device. […]

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HOW DO I PERFORM A FACTORY DATA RESET ON MY DEVICE?

This will completely wipe all data from your device including pictures, text messages, email accounts, login information, downloaded applications and return the device back to its factory state when you originally received it. Swipe down from the top of the screen to bring up the notification bar. Click on the gear symbol to enter settings. […]

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WHAT DO I DO IF MY PHONE IS FREEZING OR RUNNING SLOW?

When you notice your device is running slowly, the first thing you should always do is reboot the phone (i.e. turn it off and back on). Clear any open apps by pressing on the Window button at the bottom of your device; this will show you all the apps currently open, swipe away the apps […]

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WHAT SHOULD I DO IF THERE’S NO AUDIO ON A PHONE CALL?

Make sure the volume is turned up. Try putting the call on speaker phone and see if you can hear it that way; again, check to ensure the volume is turned up. If that doesn’t work, try hanging up and calling the person back. If that doesn’t work, reboot your phone. If the problem persists, […]

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WHAT CAN I DO IF I FORGOT THE PIN CODE, PATTERN, OR PASSWORD TO MY LOCK SCREEN?

Hopefully, the information on your device is backed up because the only way around this is to perform a factory reset. Every device manufacturer can do this a little differently, but most of the Android devices sold by StandUp Wireless requires you to turn the device off. Once the device is completely off, press and […]

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WHAT DO I DO IF MY TOUCHSCREEN IS UNRESPONSIVE?

Make sure your device’s screen is clean; use a dry microfiber cloth to clean it properly. If that doesn’t work, reboot your device. If the problem persists, call 1-800-544-4441 from another phone for further assistance. […]

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WHAT CAN I DO IF I CANNOT MAKE A CALL OR ANSWER CALLS?

Check your balance in the app to make sure you have minutes. You can text #BAL to 5115 to check your balance as well. Add airtime in the app, on the website or by calling 611 if necessary. Otherwise, use the app to chat with Customer Care or call 611 to report the issue. […]

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WHY IS MY PHONE SO WARM?

All phones can and will get a little hot from time to time. If the device is so hot you cannot hold it, or the device starts to malfunction, then power it off immediately and report the issue by calling 1-800-544-4441 from another phone. However, most often phones get hot because too many apps are […]

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