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WHAT SHOULD I DO IF MY DEVICE CAN’T FIND A SIGNAL OR CAN’T REGISTER ON THE NETWORK?
Make sure your device is not in airplane mode, and if that is not the issue, reboot your device. If you are in a location where you’ve had service before or if the problem persists everywhere you go, then chat with Customer Care on our website or call us at 1-800-544-4441 from another device to […]
WHAT CAN I DO IF MY PHONE WILL NOT POWER ON?
Charge your device for AT LEAST ten minutes without interruption. Don’t try to turn the phone on during this time, just let it sit and charge. The vast majority of devices we receive for replacement requests experiencing this issue are simply not charged. Plug your device in using the charger and cable that came with […]
WHAT CAN I DO IF THE SIM CARD IS NOT BEING RECOGNIZED?
Turn the device off. Remove the SIM Card and make sure the metal contacts on the device and SIM Card are clear of debris and are not damaged. Make sure the SIM Card is inserted correctly and aligned with the picture on your device. Reinsert the SIM card and power your device on. If the […]
HOW DO I TRANSFER CONTACTS TO OR FROM MY SIM CARD?
Before we answer this question, you should know there is a MUCH better way to move contacts from one phone to another. Setup a Gmail account and add your contacts there. If you do this, all you have to do is setup your Gmail account on a device and you will have the option to […]
What documentation do I need to be eligible for lifeline?
Consumers in most states can verify their eligibility electronically during the application process for National Verifier. However, if you are not found in the database or you reside in CA or TX, you will need printed proof that you receive from participating programs in order to qualify for Lifeline. The documentation must have an issue […]
What is National Verifier?
The National Verifier is a database managed by USAC and the FCC which determines if participants are eligible to receive lifeline service. Every Lifeline subscriber will be, or already is, required to be registered with the National Verifier. Existing customers will need to create an account with the National Verifier to keep their Lifeline benefit. […]
Minimum Service Standards
On 11/19/2019, the FCC changed the rules of the Lifeline program for ALL LIFELINE PROVIDERS. This will impact everyone participating in the Federal Lifeline Program, including yourself. Because of this change, on 12/1/2019, you may receive less minutes, but everyone will receive MORE data. However, StandUp Wireless is able to keep this plan free to […]
What does my device have to do with coverage?
Not all devices have the same capabilities. Older devices weren’t built to take advantage of the network we have today. For example, if you don’t have a device with Band 12 (700 MHz), you won’t be able to take advantage of StandUp Wireless’ Extended Range LTE. For more information, check out our StandUp Wireless Coverage […]
Kentucky No Call List Information
Kentucky Customers In accordance with the Kentucky Zero Call List Policy, KRS 367.46994(5) please see the attached “No Call Brochure” to view the customer education material created by the Kentucky Public Service Commission. PDF: No-Call-Brochure.pdf […]