StandUp Wireless Accessibility Policy

All phones currently offered by StandUp Wireless can be viewed at https://standupwireless.com/support/consumer-information/

For additional information about hearing aid compatibility with wireless phones, see the FCC Guide at www.fcc.gov/hearing-aid-compatibility-wireless-telephones or the wireless industry association’s consumer resource guide at www.accesswireless.org/resources-for-consumers/hearing-resources. For more information about accessibility features available in current and older phones, visit the Global Accessibility Reporting Initiative’s website at www.gari.info.

The wireless devices offered by StandUp Wireless may function using different operating systems. For information on the accessibility features available with the operating system in some of the devices StandUp Wireless offers, please consult the manuals included in those devices and visit the following links:

• Google Android: https://www.android.com/accessibility/
• Apple iOS: www.apple.com/accessibility

Telecommunications Relay Service (TRS) is a communication service that permits individuals with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities through a TRS center. Different forms of TRS include Text-to-Voice TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish Text-to-Voice TTY, Captioned Telephone, IP Captioned Telephone, IP Relay, Video Relay Service (VRS), and Real-Time Text (RTT). More information about the available types of relay service can be found on the FCC’s TRS website at www.fcc.gov/consumers/guides/telecommunications-relay-service-trs.

TRS can be reached by dialing 711 as stated on the FCC’s TRS website at 711 for TTY-Based Telecommunications Relay Service | Federal Communications Commission (fcc.gov). In the event of an emergency, TTY users should call 911 directly.

TRS is available in all 50 states and all U.S. territories for local and long-distance calls. TRS providers are compensated for the costs of providing TRS from either a state or a federal fund, and there is no charge to TRS users other than standard calling rates.

A TTY is a special device that enables individuals who are deaf, hard of hearing, or speech-impaired to use the telephone to communicate. TTY works by allowing people to type messages back and forth to one another instead of talking and listening. A TTY is typically required at both ends of the conversation, but TRS can translate conversations for text-to-voice calls.

The FCC requires digital wireless carriers to have the capability to transmit a call from a wireless phone that is connected to a TTY. While the FCC mandate pertains specifically to calls made to 911, the ability to make a call to 911 typically means that users can also complete a call to virtually anyone, virtually anywhere, provided the party on the receiving end of the call also has a TTY or the call is translated through TRS. All StandUp Wireless service plans and most wireless phones it offers will work with a TTY.

TTY calls, including those to 911, cannot be made while using IP-based calling, such as Voice over LTE (VoLTE) and Wi-Fi Calling. StandUp Wireless’s voice calls may at any time be provided using VoLTE provisioned by our underlying network operator. Customers with communications disabilities who need to call 911 while using IP-based calling should use IP Relay, Video Relay, or IP Captioned Telephone Service to reach emergency personnel. Where available, customers may also send a text message to 911 directly (text-to-911).

Real-time text (RTT) allows real-time transmission of text messages as they are being composed, making these messages more equivalent to typical voice conversations. RTT also allows voice communication at the same time as text communication (simultaneous voice and text). Unlike other types of texting methods, RTT is similar to a voice call in that an RTT call must be placed, the other party must answer the call for communication to occur, and the parties must hang up the call when it is over. Customers using RTT-enabled devices may be able to communicate using RTT with individuals who are also using RTT-enabled devices on a network that supports RTT. Using RTT while connected to StandUp Wireless’s wireless network will consume your voice minutes.

StandUp Wireless’s data services do not support the use of IP-based telecommunications relay services including Video Relay Service, IP Relay, and IP Captioned Telephone Service.

If you have questions about how individuals with disabilities can use StandUp Wireless’s wireless services, please contact StandUp Wireless customer service using the following information:

Email: Accessibility@standupwireless.com

Phone: 1-800-544-4441 during normal business hours: Monday through Saturday from 8 am to 10 pm EST.