CAN I USE MY CURRENT CELL PHONE NUMBER WITH StandUp WIRELESS?
No. At this time we cannot port your cell number (or wireline number) to StandUp Wireless. You must use the number provided when you activate your service.
WHAT FEATURES ARE INCLUDED?
All StandUp Wireless plans include:
3 Way Calling (additional airtime charges apply)
IS THERE A CONTRACT?
No. StandUp Wireless never requires a contract.
WHAT IF I DON’T USE ALL MY MINUTES/TEXTS EACH MONTH?
StandUp Wireless service plans do not roll over. However, StandUp Wireless does offer a Grace Period for customers struggling to make ends meet. If you are paying for a Prepaid plan, at a discounted rate, or not: StandUp Wireless will NOT wipe your bucket 30 days after you purchase your plan. StandUp Wireless will allow your minutes, text, and data to remain on your account for up to five days while you arrange a payment. Your bill cycle date doesn’t change, but we hope the extra time that is there when you need it helps.
WHAT IF I NEED MORE MINUTES EACH MONTH?
You can add minutes or data at anytime by purchasing additional airtime or you can choose one of our Premium Lifeline plans that increase your pool of available airtime each month. These prepaid plans are discounted by the subsidy available for your state and provide tremendous value.
HOW MANY MINUTES DO I GET EACH MONTH?
Your plan will include a free smartphone and free service. Click here to see what rates apply to your area.
HOW MUCH DOES IT COST?
The StandUp Wireless Lifeline Program offers a free option to eligible customers. However, if the free option isn’t enough, check out StandUp Wireless’ other plans, available at a discount to approved Lifeline customers. Visit Plans.
WHAT DOCUMENTATION DO I NEED FROM SNAP TO BE ELIGIBLE FOR LIFELINE?
You will need the Award Letter you received from SNAP in order to qualify for Lifeline. The Award Letter must have an issue date within the last 12 months or a future expiration date that aligns with the benefit period.
HOW OFTEN DO I NEED TO RENEW MY ELIGIBILITY?
Your initial enrollment eligibility lasts for a period of one year, assuming you continue to meet the eligibility requirements. Each year thereafter, you will need to renew your eligibility by Selecting Renew on this website or by calling 1-800-544-4441.
HOW DO I KNOW IF I AM ELIGIBLE?
Eligibility in the StandUp Wireless Lifeline Program varies from state to state. Enter your zip code on the shop page to see eligibility requirements to your state.
WHAT PROOF OF ELIGIBILITY IS REQUIRED?
To qualify for the StandUp Wireless Lifeline program, you must complete a signed application, under penalty of perjury, that states that you are currently enrolled in one of the qualifying programs. On your application, you will select your participating program(s), complete your personal information including primary residence address, and sign and date the application. All programs require applicants to provide documentation supporting your application including dated documents which verifies your participation in one of the qualifying programs.
In addition, if you qualify based upon household income, documentation is required supporting your application, including pay stubs, state or Federal tax returns, etc.
WHAT IF I OR A MEMBER OF MY HOUSEHOLD CURRENTLY RECEIVES A LIFELINE DISCOUNT FROM ANOTHER CARRIER?
Only one Lifeline account per household is allowed. If you or a member of your household currently receives Lifeline service from a Wireline or wireless carrier, you will not qualify for the StandUP Wireless program. You may transfer your Lifeline benefit from your current carrier to StandUp Wireless. Keep in mind, if you have a lifeline discount on your landline service, this may result in you receiving a bill. Be sure to cancel your landline service if you want StandUp Wireless service but do not want a bill.
To see pricing for our non-Lifeline program customers. Click here.
CAN I GET SERVICE FROM STANDUP WIRELESS IF I’M NOT ELIGIBLE FOR LIFELINE?
Yes. StandUp Wireless provides affordable plans for customers who do not qualify for Lifeline. Click here to see plan options for your area.
RENEWING YOUR LIFELINE SERVICE
HOW DO I RENEW MY SERVICE?
Eligibility in the StandUp Wireless Lifeline Program varies from state to state. Enter your zip code to see eligibility requirements to your state.
WHAT IF MY ELIGIBILITY STATUS CHANGES?
If you are no longer eligible to participate in the StandUp Wireless Lifeline program, you must contact StandUp Wireless immediately. Upon de-enrollment, your phone will remain active however you will no longer receive free airtime as part of the program. You can, however, continue to add more minutes to your phone service via the website, our IVR or through our retail locations. Your phone will remain active unless you go 60 consecutive days without using your phone then your service will be terminated and you will be disenrolled from the Lifeline program.
STANDUP WIRELESS PHONE
DO I HAVE TO BUY A PHONE?
Customers eligible for the StandUp Wireless program receive a phone for Free! All StandUp Wireless phones are new or refurbished devices which have been through rigorous testing standards.
WHAT IF I LOSE MY PHONE?
If you lose your phone, contact StandUp Wireless immediately so we can suspend your account to prevent any unauthorized usage. Please call 1-800-544-4441. StandUp Wireless will work with you on getting a replacement phone in your hands as quickly as possible.
WHAT IF MY PHONE BREAKS?
If your phone is not working properly, contact StandUp Wireless at 1-800-544-4441. StandUp Wireless will work with you on resolving your issue including getting a replacement phone in your hands as quickly as possible.
CAN I UPGRADE MY PHONE?
Currently StandUp Wireless does not offer phones beyond what is provided upon activating your service, however, we are working diligently to provide you with more options on getting a phone that best suits your lifestyle.
WHERE CAN I GET A MANUAL FOR MY PHONE?
Click here to view manuals for our phones. If you do not see your phone listed, please contact us at 1-800-544-4441.
STANDUP WIRELESS SERVICE
HOW DO I ENSURE MY SERVICE STAYS ACTIVE AND I GET MY MINUTES EACH MONTH?
You must use your StandUp Wireless Lifeline service at least once during any 30 day period by completing an outbound call or text message, using your data plan, or purchasing additional minutes or data from StandUp Wireless to keep your account active. If your service goes unused for 30 days, subject to a 15-day cure period during which you may use your service, you will no longer be eligible for Lifeline benefits and your service will be deactivated (allowing only 911 calls and calls to the StandUp Wireless customer care).
HOW DO I ADD MORE AIRTIME?
You can add airtime credits for voice calls and texts anytime on this website or by calling 1-800-544-4441 or 611 from your StandUp Wireless Phone. Airtime can be purchased for as low as $.05 cents per minute. Or you can purchase airtime at one of our following retail partners. Click here for additional top up options.
HOW DO I CHANGE LIFELINE PLANS?
You can manage your account online by visiting StandUpWireless.com and select Manage or My StandUp. This portal will allow you to change to among the free and enhanced Lifeline plans available to your service area.
CAN I MAKE LONG DISTANCE CALLS?
The minutes you receive from StandUp Wireless are nationwide. You can use your available minutes and airtime credits to make calls anywhere in the domestic US without incurring any additional charges.
CAN I CALL TOLL FREE NUMBERS?
You can call toll free numbers (800, 888, 877, etc) however airtime minutes will be deducted for the duration of the call.
DO CALLS TO CUSTOMER SERVICE USE MY AVAILABLE MINUTES?
Calls to customer service by dialing 611 from your StandUp Wireless cell phone are free of charge and do not deplete your available minutes. However, calls to any other StandUp Wireless number will use the available airtime minutes.