The Recertification Process For All States (excluding CA, TX and OR):

 

The National Verifier determines yearly eligibility for Lifeline and the Affordable Connectivity Program (ACP).

 

88-80 days prior to your recertification deadline, Universal Service Administrative Company (USAC) will mail you a letter to your mailing address on file or primary home address.

 

You will be required to complete the Recertification Form (available in English and Spanish) and might be asked provide proof of eligibility to maintain your benefit within 60 days of the mail out date listed on your letter. Please note that our application type as listed below, determines your method of recertification.

Lifeline

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If you have Lifeline related questions, please contact the Lifeline Support Center at 1-800-234-9473 (press 1 for English; press 2 for Spanish) or by email at LifelineSupport@usac.org.

ACP

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If you have ACP related questions, please contact the ACP Support Center at 1-877-384-2575 (press 1 for English; press 2 for Spanish) or by email at ACPSupport@usac.org.

 

Texas Customers:
The Public Utilities Commission of Texas administrators Lifeline. For questions regarding your recertification, visit https://www.texaslifeline.org/annual-recertification or call 1-866-454-8387.

 

Oregon Customers:

StandUp Wireless only participates in the Affordable Connectivity Program in Oregon. The recertification process follows the steps outlined above. If you have any questions, call USAC’s ACP support line at 877-384-2575 or by email at acpsupport@usac.org.