What can I do if the SIM card is not being recognized?

Turn the device off. Remove the SIM Card and make sure the metal contacts on the device and SIM Card are clear of debris and are not damaged. Make sure the SIM Card is inserted correctly and aligned with the picture on your device. Reinsert the SIM card and power your device on. If the problem persists, chat with Customer Care on our website or call 1-800-544-4441 from another phone for assistance.