What can I do if my phone will not power on?
Charge your device for AT LEAST ten minutes without interruption. Don’t try to turn the phone on during this time, just let it sit and charge. The vast majority of devices we receive for replacement requests experiencing this issue are simply not charged. Plug your device in using the charger and cable that came with your phone. Leave it plugged in for no less than ten minutes and try again. If the problem persists chat with Customer Care on our website or call 1-800-544-4441 from another phone to report the issue.