WHAT SHOULD I DO IF MY DEVICE CAN’T FIND A SIGNAL OR CAN’T REGISTER ON THE NETWORK?

Make sure your device is not in airplane mode, and if that is not the issue, reboot your device. If you are in a location where you’ve had service before or if the problem persists everywhere you go, then chat with Customer Care on our website or call us at 1-800-544-4441 from another device to report the issue. If the problem only occurs in certain geographic areas, then our network may not be able to reach that area.