RECERTIFICATION
To keep your California LifeLine benefit with StandUp Wireless, Federal and/or State regulatory authorities require active customers to recertify their eligibility once a year. If you do not take action, we are required to turn your service off.
How do I recertify?
StandUp Wireless will notify you when it is time to recertify via a text message. There are a few ways you can recertify your California LifeLine benefit:
Option 1 (Recommended) – Phone:
StandUp Wireless will send you an e-mail with your application ID number when it is time to recertify. Once you receive this e-mail, call the LifeLine Recertify hotline at 1-855-359-4299 and follow the prompts through the recertification process. Keep your application ID number handy for this phone call.
Option 2 – Online:
Visit the National Verifier (getinternet.gov). You must select your state from the drop down menu, then scroll down to the blue panel and click the button that says, “Recertify to Keep Lifeline”. This will take you to an online form that will allow you to recertify.
Option 3 – Mail:
When it is time to recertify, you will receive a pink envelope in the mail from the California LifeLine Program. You may fill that out and return it. If you have any questions while filling out the form, call us at 611 from your StandUp Wireless phone. The address we have on file for you must be correct or else you will not receive this form. This letter includes a 4-digit PIN you will need to recertify your LifeLine benefit.
If you don’t have your PIN, you can text GETPIN from your LifeLine phone to 345345. Alternatively, you can use the chat feature to retrieve your PIN or by calling the California LifeLine Support Center at 1-866-272-0357. The LifeLine Support Center is open Monday to Friday 7 a.m. to 7 p.m.
DESKTOP: If you have your PIN and a desktop computer, you can recertify by going to this website: https://www.californialifeline.com/en/login
SMARTPHONE: If you have your PIN, you can recertify by going to this website on your smartphone: https://private.californialifeline.com/WES
