What is Recertification?
Recertification is the process in which you prove you still qualify for Lifeline service. Lifeline is the government program that subsidizes your free cell phone service. To continue participating in Lifeline Program and keep your service, the rules of the program require all Lifeline subscribers (you) to certify you still qualify for the service. When you applied for your Lifeline service, you had to prove you qualified for the service. Recertification is the same thing! Lifeline subscribers are required to recertify every year they still qualify!
How do I recertify?
We will notify you when it is time to recertify via a text message. In the State of California, there are four ways for you to recertify your lifeline benefit. Pick the one you prefer but act fast, so you don’t lose your free cell phone service:
You will receive a pink envelope in the mail from the California Lifeline program. Fill that out and return it. Call us at 611 from your StandUp Wireless phone if you have any questions and to make sure the address, we have on file for you is correct or you will never receive this letter! This letter includes a 4-digit PIN you will need to recertify your lifeline benefit.
If you don’t have your PIN, you can text GETPIN from your LifeLine phone to 345345. Alternatively, you can use the chat feature to retrieve your PIN or calling the main number at 1-866-272-0357. The Lifeline support center is open Monday to Friday 7 a.m. to 7 p.m. except during state holidays.
You can also renew your Lifeline benefit through an IVR by calling this number. It takes about 10 minutes.
If you have your PIN and a desktop computer, you can recertify by going to this website on your desktop computer: https://www.californialifeline.com/en/login and clicking the Login” button.
If you have your PIN, you can recertify by going to this website on your phone: https://private.californialifeline.com/WES