Hawaii Relief Waiver

Our thoughts and support are with those affected by the wildfires in Maui. The FCC is providing additional guidance to those in need of communication services for a designated time. Below is information on how you can apply for services with StandUp Wireless.

About the Waiver

On August 25, 2023, the FCC adopted Order 23-67A1 to temporarily and on a limited basis waive the Lifeline eligibility requirements to allow consumers participating in FEMA’s Individuals and Households Program (IHP), as a result of the Hawaii wildfires, to apply for and enroll in the Lifeline program. Consumers will be able to enroll using this waiver through February 25, 2024.

How can I qualify for Lifeline under this waiver?

You can qualify under this waiver if you live in Maui County and are enrolled in FEMA’s Individual and Households Program (IHP).

How can I sign up?

  1. Qualify through the National Verifier- apply online at LifelineSupport.org.
  2. Sign up for StandUp Wireless service- come back to www.standupwireless.com to complete your application online to receive your benefit. Alternatively, you may contact our Customer Care team to request a paper application to be mailed or emailed to you.

What documents will I need to provide?

You may need to provide documentation that demonstrates you participate in FEMA’s Individuals and Households Program (IHP).

To show you participate in FEMA’s IHP, you may provide your approval letter. The letter should include the following information:

  • Your first and last name
  • Enrollment date
  • The name of the program
  • Approval that you are receiving assistance due to Hawaii Wildfires (DR-4724-HI)

Documents in email format, or a screenshot from DisasterAssistance.gov are acceptable.