WHAT DO I DO IF MY PHONE IS FREEZING OR RUNNING SLOW?

When you notice your device is running slowly, the first thing you should always do is reboot the phone (i.e. turn it off and back on). Clear any open apps by pressing on the Window button at the bottom of your device; this will show you all the apps currently open, swipe away the apps you aren’t using or choose “Clear all” as a quick option to close them all. Some apps will still run in the background but not be open, to clear those go to your device’s Settings, Applications or Apps. From this screen, you can close or remove any unneeded apps and force any apps that aren’t running correctly to close and reboot the app itself.