WHAT SHOULD I DO IF I CAN’T SEND OR RECEIVE A SMS OR MMS MESSAGE?

First, check your balance to make sure you are on a plan with text messages (SMS) and/or data (MMS); purchase additional airtime in the app if necessary. If that is not the problem, reboot your device. If the problem persists, use the app to chat with Customer Care or call us at 611 to troubleshoot this issue.